About the role
Do you have a flair for excellent customer service? Are you interested in meeting people and supporting them? If so, we have an opportunity for you to join the Residential Services Department at an internationally renowned top 10 university in the world. This position is a fixed term opportunity to join our Team until 31 July 2025.
The post holder will be expected to assist in the management of a cluster of halls (and their staff) which are arranged as a Village, providing junior management coverage and flexibility.
The role will assist in the provision of excellent customer service to all residents.
The post holder will help to ensure safe, day to day operational practices are adhered to and provide effective line management to Direct Reports.
The post holder will deputise in the absence of the Village Manager and take part in a duty on-call roster as required. This will include being on call to deal with incidents and emergencies out of normal office hours (Monday to Friday, weekends and during college closure) in the absence of the Village Manager.
What you would be doing
You must be passionate, driven, enthusiastic and dedicated. You will possess outstanding communication and organisational skills and will have a proven track record of delivering the highest level of customer service in an educational/residential environment.
You must be prepared to travel to assist with the management of halls across multiple sites. You must also have a flexible attitude towards timekeeping and be prepared to work beyond normal operating hours to ensure the provision of a full range of services at business critical times. (This may include working at weekends and earlier/later shift patterns at peak business times.)
What we are looking for
- Proven experience of working in the higher education residential/guest accommodation sector
- Knowledge of the law relating to Equal Opportunities and Diversity and staff recruitment
- Knowledge of current health and safety legislation in relation to the Housing Health and Safety Rating System (HHSRS) and the Student Accommodation Code
- Knowledge of GDPR Regulations and Freedom of Information Acts
- Knowledge of computerised accommodation management and booking systems
- Knowledge of standards and procedures for reception/reservations
- Proven ability of delivering excellent customer service and interacting effectively with internal and external customers
- Experience of managing teams and the development of staff to their full potential with an influence to persuade, providing direction and motivation
- Effective communication skills: oral and written
- Adept at interpreting data and compiling reports
- Proficient in Microsoft Office programmes (Word, Excel, Outlook) and in-depth knowledge and experience of diary-based booking systems (e.g. Kinetic Solutions Kx)
- Ability to manage own workload and time effectively with limited supervision
- Drive, motivation, enthusiasm, and dedication to the job in hand
What we can offer you
In addition to your competitive salary, other benefits offered by Imperial include:
- Career development training
- Generous holiday allowances
- A company pension scheme
- A reduced rate in our sports centre
- Interest free season ticket/cycle loan schemes
Further information
If you are looking for the next stage in your career, you could be just the person we’re looking for. Apply now!
Closing date: Midnight on Sunday, 12th January 2025
For further information, please contact Sheena McDonagh, Village Manager by email on s.mcdonagh@imperial.ac.uk
Available documents
Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.
We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
If you encounter any technical issues while applying online, please don’t hesitate to email us at support.jobs@imperial.ac.uk. We’re here to help.
About Imperial
Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.
Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.
As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.
This is your chance to help shape the future. We hope you’ll join us at Imperial College London.
Our Culture
We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.
Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.
