Veterinary Client Care, Insurance & Referral Coordinator – Equine

Job Info

• Job Identification12522
• Locations Easter Bush Campus, Roslin, EH25 9RG, GB(100% On-campus)
• OrganizationRoyal Dick Veterinary Studies, Royal Dick Veterinary Studies, Edinburgh University Group
• DepartmentRoyal Dick Veterinary Studies
• Apply Before06/05/2025, 04:29 AM
• Health and Safety RequirementsNo key hazards identified for this post
• Criminal Record CheckNo criminal record check required
• Contract TypeOpen Ended
• GradeUE05
• Number of Openings1
• Job FunctionAdministration

Job Description

Grade UE05: £29,179 to £33,482 per annum pro-rata

CMVM/Royal (Dick) School of Veterinary Studies/The Equine Veterinary Hospital 

Part-time: 28 hours per week

Open-ended (permanent)

We are looking for an enthusiastic and efficient Veterinary Client Care, Insurance and Referral Coordinator based in the Equine Veterinary Hospital at Royal (Dick) School of Veterinary Studies. Based in our state-of-the-art Equine Hospital, the post holder will be required to provide a gold standard of care to our clients and referring veterinary surgeons, alongside providing administrative and clerical duties to support the efficient running of the Equine Practice and Hospital clinics. Working in a fast-paced environment, you will be part of a friendly, supportive team whose emphasis is on delivering high-level client care and support to the clinical team. This varied and interesting post requires a confident outgoing individual with excellent initiative, communication skills and attention to detail.

This post is part-time (28 hours per week) and is based within the Equine Reception.

The salary for this post is £29,179 to £33,482 per annum (pro rata).

Your skills and attributes for success:

• Previous experience in a client-facing role – preferably in the veterinary environment.
• Previous administrative experience.
• Excellent written and oral communication skills in order to interact professionally with staff, students and clients.
• The ability to work well as part of a team and individually, whilst remaining calm and efficient in emotionally charged situations.
• Ability to use standard processes and maintain a high level of customer service.

Click to view a copy of the full job description (opens new browser tab).

As a valued member of our team you can expect: 

• A competitive salary.
• An exciting, positive, creative, challenging and rewarding place to work.
• To be part of a diverse and vibrant international community.
• Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives. Check out the full list on our staff benefits page (opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits.

Championing equality, diversity and inclusion

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality. Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab).

On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.

Key dates to note

The closing date for applications is 4th June 2025.
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.

About Us

As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.

About the Team

The Royal (Dick) School of Veterinary Studies is a one-of-a-kind centre of excellence in clinical activity, teaching and research. Our purpose-built campus, set against the backdrop of the beautiful Pentland Hills Regional Park, is home to more than eight hundred staff and almost eighteen hundred students, all of whom contribute to our exceptional community ethos.

The School comprises:

• The Roslin Institute
• The Global Academy of Agriculture and Food Systems
• The Roslin Innovation Centre
• The Hospital for Small Animals
• Equine Veterinary Services
• Farm Animal Services
• Easter Bush Pathology
• The Jeanne Marchig International Centre for Animal Welfare Education

We represent the largest concentration of animal science-related expertise in Europe, impacting local, regional, national and international communities in terms of economic growth, the provision of clinical services and the advancement of scientific knowledge.

Education

The School is accredited by the Royal College of Veterinary Surgeons (RCVS), the European Association of Establishments for Veterinary Education (EAEVE) and the American Veterinary Medical Association (AVMA) and participates in the Veterinary Medical Colleges Admissions Service (VMCAS). We are consistently ranked the best vet school in the UK by both the Times and Sunday Times Good University Guide and the Guardian League Tables. We are consistently ranked among the best in the world by global rankings.

The School is a global education provider with over 1,800 undergraduate, postgraduate and research students from around the world. We provide world-class education to improve the health of animals and human beings alike and are leaders in veterinary education, research, and clinical practice, at both undergraduate and postgraduate level. The Roslin Institute collaborates closely in delivering research-led teaching to undergraduate veterinary students, and promoting clinical veterinary research and translation. The unique association with leading medical and veterinary schools (through the University’s College of Medicine & Veterinary Medicine) with a genuine commitment to the concept of One Medicine, also enables the translation of expertise and knowledge into human health and vice-versa.

Research Impact

In a joint submission to the latest UK Research Excellence Framework exercise, research at the Royal (Dick) School of Veterinary Studies (R(D)SVS) and Scotland’s Rural College (SRUC) has been ranked number one in the UK for agriculture, food and veterinary sciences by combining Times Higher Education’s ratings for each institution. The judgement, based on the quality and breadth of research, maintains the R(D)SVS and SRUC’s position as the strongest provider in these subject areas. The institutions’ research environment was classified to be 100 per cent world leading or internationally excellent for agriculture, food and veterinary sciences research. The Vet School and SRUC submission was also assessed as being 100 per cent world leading or internationally excellent in terms of the impact its research work has on wider society.

Community

The School holds a Silver Athena SWAN award and the Roslin Institute holds a Gold Award in recognition of their commitment to advance the representation of women in veterinary medicine and animal science. It is home to a thriving and diverse community of staff and students, with access to facilities including campus allotments and apiary, cycle storage and showers, walking and running trails, two restaurants and a modern gym.